Trust is the foundation of every relationship. It will make or break a marriage, a friendship, and a company. Successful businesses are built on trust. Relationships between employers and employees, staff and customers, internal stakeholders, and external stakeholders’ success all depend on trust. The single most important opportunity for every leader is to build trust because from there, all great things happen: teams ignite, talent explodes, and corporate performance skyrockets!
Having a theory that the human brain can focus only on three things at a time, here are three powerful trust builders:
Ultimately, trust is about reliance and confidence in something good. When leaders achieve that, they spread hope, unleash talent, and fully engage employees. It all starts with a solid foundation!
As a Manager or Leader in an organization, you can’t just say you “trust” a particular employee or team, you need to show that you go through the actions you take on a daily basis. You can help build trust in the workplace by:
Finally, understand your employees’ expectations of you–and you of them. It is easy for a lack of trust to develop when an employee feels as if an employer has unrealistic expectations, and has set the bar unattainably high, resulting in consistent failure.
It is critical to maintain trust with one another throughout the workplace once you have created it. If however, you find yourself in a situation where you have lost the trust of your employees, regaining their trust back is essential in your companies success. The most important thing to do in order to rebuild trust is to take ownership of your mistake. Make clear that you understand why your employees have lost trust in you and acknowledge the mistakes you made. After you have got past the acknowledg(e)ment phase, show how you are going to rectify the situation to ensure it won’t happen again in the future. Don’t rush the process, give your staff time and you will regain their trust.